Hi,
My brother owns a Redsea aquarium, which unfortunately cracked from the top to the bottom where the glass curves from the front to the side.:cry:
Water was pouring from the tank, he managed to get the Corals, Live rock, fish etc out into his quarantine tank and a few buckets etc, all ok.:cry:
He had the tank 3yrs 2months. Contacted the rep via another forum, (hes a member on there) and Redsea sent him a brand new tank which he received this pm absolutely foc, no shipping charge either.
Gotta say its probably one of the best exmples of customer service I've ever heard of, Well done Redsea.:clap::clap::clap:
Just thought I'd share.
Mike
My brother owns a Redsea aquarium, which unfortunately cracked from the top to the bottom where the glass curves from the front to the side.:cry:
Water was pouring from the tank, he managed to get the Corals, Live rock, fish etc out into his quarantine tank and a few buckets etc, all ok.:cry:
He had the tank 3yrs 2months. Contacted the rep via another forum, (hes a member on there) and Redsea sent him a brand new tank which he received this pm absolutely foc, no shipping charge either.
Gotta say its probably one of the best exmples of customer service I've ever heard of, Well done Redsea.:clap::clap::clap:
Just thought I'd share.
Mike