My OH is a huge Fluval fan and has spent thousands with them this year. He recently bought the G6 filter, which we are completely unimpressed with (needs cleaning out every day!). When we complained to Fluval their initial response was that our tank was dirty, and we should stop feeding our fish for a week to allow the filter to clean the tank... Now, as this filter was purchased for our Discus tank, and my OH is rigorous with cleaning/water changes etc etc, I hardly think he would allow a tank holding over £1500 worth of fish to be dirty! After several heated conversations with them, they still maintained that there is nothing wrong with the filter, we are expecting too much, and our tank must be too dirty. Their attitude is atrocious bearing in mind we have spent so much money with them. They basically came across with a "screw you, we make enough money, we don't need your business" attitude! My OH does work for C5's The Gadget Show and we had been suggesting to them doing a feature on gadgets for aquariums, but we will be advising them to avoid anything Fluval from now on!
I just can't believe the attitude of the woman that I communicated with - seriously I felt like she was sticking two fingers up and saying "you don't like it, your loss not ours, thousands will buy it and we don't care what you think".
All our filters are now being changed to Eheim
I just can't believe the attitude of the woman that I communicated with - seriously I felt like she was sticking two fingers up and saying "you don't like it, your loss not ours, thousands will buy it and we don't care what you think".
All our filters are now being changed to Eheim
